Shopping Cart
1 GENERAL PROVISIONS
1.1 These rules establish the general requirements for organizing retail trade in the Republic of Lithuania.
1.2 The rules for the purchase and sale of goods establish the mutual rights and obligations of the buyer and the seller, the procedure for the acquisition and payment of goods, the conditions for the delivery and return of goods, and regulate other issues related to the purchase and sale of goods.
1.3 These rules must be followed by all legal entities registered in accordance with the law.
1.4 The main terms used in these rules:
1.4.1 seller – a person (companies and individuals who have acquired patents) engaged in trade;
1.4.2 goods – any movable item sold or offered for sale to the buyer;
1.4.3 goods purchase–sale contract – a purchase–sale contract under which the seller undertakes to sell the goods – a movable item to the buyer – a natural person for his personal, family, or household needs, not related to business or profession, and the buyer undertakes to pay the price.
2 CONCLUSION OF THE PURCHASE – SALE CONTRACT
2.1 These purchase – sale rules (hereinafter – the Rules) are a legally binding document for the parties to the purchase – sale, which establishes the mutual rights, obligations, responsibilities, and other conditions related to the purchase – sale of goods in the online store www.aukselis.com (hereinafter – the Store) for a natural person (hereinafter – the Buyer) purchasing goods.
2.2 By purchasing goods, the Buyer unconditionally agrees with the conditions for the conclusion and execution of the purchase – sale established by these Rules and undertakes to comply with them. If the Buyer does not agree with the Rules, he is not allowed to purchase goods in the Store and conclude a purchase – sale contract.2.3 The goods purchase – sale contract between the Buyer and the Seller is considered concluded from the moment the Buyer, having selected the goods and formed a shopping cart, entered or marked all the required data, clicks the "Buy" link.
3 BUYER'S RIGHTS AND OBLIGATIONS
The Buyer has the right to:
3.1 Receive in writing in the state language the necessary, correct, and comprehensive information about the goods sold before concluding the consumer purchase-sale contract;
3.2 The opportunity to select and order goods;
3.3 Before concluding a purchase – sale contract in the Store, the Buyer must provide the Seller with all the specified data and agree with the provisions of these Rules.
3.4 After concluding the purchase – sale contract, the Buyer must pay the price for the goods and their delivery specified in the order formed in the Store.
3.5 The Buyer undertakes to properly protect and not transfer to third parties his login data to the Store, which the Seller confirmed during registration. If the Buyer loses the login data to the Store or they become known to third parties, he must immediately inform the Seller about it. Failure to fulfill this obligation does not release the Buyer from the obligation to properly execute all purchase – sale contracts, and if the Seller incurs losses due to the Buyer's failure to fulfill this obligation, the Buyer must fully compensate them.
3.6 Legal and natural persons who have reached the age of majority, whose capacity is not restricted by applicable legal acts, and minors from fourteen to eighteen years of age with parental or guardian consent, except in cases where they independently manage their income, have the right to purchase goods in the online store.
3.7 Each purchase – sale contract concluded in the manner specified in point 2.3 is registered and stored in the Store's database.
4 SELLER'S RIGHTS AND OBLIGATIONS
4.1 The Seller has the right to unilaterally change, clarify, or supplement the Rules at any time. Changes to the Rules come into effect from the moment they are published in the Store and apply to all purchase – sale contracts concluded from that moment.
4.2 If the Buyer attempts to harm the operation, stable functioning, or security of the Store, as well as violating the rights and obligations provided for in these Rules or the legal acts of the Republic of Lithuania, the Seller has the right to immediately restrict, suspend, or terminate the Buyer's ability to use the Store's services without prior notice, cancel the Buyer's registration, and is not responsible for any related losses of the Buyer.
4.3 The Seller, under reasonable circumstances, may temporarily suspend or terminate the operation of the Store at any time without notifying the Buyer.
4.4 The Seller undertakes to provide the Buyer with the opportunity to use the services provided by the Store under the conditions set out in these Rules.
4.5 The Seller undertakes to respect the Buyer's privacy, protect the personal information provided to the Seller by the Buyer, and process the personal data specified by the Buyer in accordance with the procedure established by the Law on Legal Protection of Personal Data of the Republic of Lithuania.
4.6 The Seller undertakes to deliver the goods ordered by the Buyer to the specified address under the conditions specified in Article 5 of the Rules.4.7 If due to important circumstances the goods ordered by the Buyer cannot be delivered, the Seller undertakes to offer similar or as similar as possible goods. If the Buyer refuses to accept similar or as similar as possible goods, the Seller undertakes to return the money paid by the Buyer within 10 (ten) working days from the date of receipt of such written refusal by the Buyer.
5 PAYMENT PROCEDURE5
5.1 The Buyer must pay for the goods in one of the selected ways according to his submitted order: by advance bank payment, PAYSERA, or PAYPAL systems.
5.2 The price of each order is individually confirmed in the sent email. The price is always indicated in euros including VAT.
5.3 The Seller starts fulfilling the goods order only after the Buyer pays for the goods and their delivery and the money is credited to the Seller's bank account.
5.4 The Seller reserves the right not to fulfill the order if incomplete payment information is provided or if incomplete payment is made.
5.5 By confirming the Conditions, the Buyer agrees that the purchase documents – VAT invoices, will be presented to him at the time of delivery of the goods.
6 DELIVERY OF GOODS
6.1 In Lithuania, goods are delivered by Omniva, Lithuanian postal couriers, and abroad – by Lithuanian post or its hired main postal service provider of the country to which the parcel is sent. Goods are delivered to the Buyer within the terms specified by the postal service provider. These terms are preliminary and the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control.
6.2 The Buyer undertakes to accept the goods himself. In the event that he cannot accept the goods himself, and the goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of goods to the wrong subject.
6.3 If the Buyer refuses to accept the ordered goods or the delivery of goods to the Buyer is impossible because the Buyer provided an incorrect delivery address when ordering the goods, the Buyer must compensate any losses of the Seller related to the execution of the purchase-sale contract.
6.4 In all cases, the Seller is released from liability for violation of the delivery terms of the goods if the goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or due to circumstances dependent on the Buyer.
6.5 The Seller is not responsible for the non-delivery or delayed delivery of the goods ordered by the Buyer if it occurred due to the fault of third parties or due to circumstances that the Seller could not control and foresee at the time of concluding the purchase-sale contract and could not prevent the occurrence of these circumstances or their consequences.
7 RETURN OF GOODS
7.1 According to Article 6.362 of the Civil Code of the Republic of Lithuania, if you purchased a defective product in the Store, you can return it within fourteen days, after informing by email: info@aukselis.com or phone +370 64557273.
7.2 According to the Government of the Republic of Lithuania Resolution No. 738 of July 22, 2014, "Retail Trade Rules" point 10.1.7.12, pearls, gemstones, precious metals, and their products, except for artificial jewelry, are non-returnable goods, except in cases where the Seller agrees to accept or replace the goods.
7.3 To exchange or return a quality-compliant but disliked/unsuitable product purchased in the online store www.aukselis.com, within 14 days from the date of receipt of the product, a written request must be submitted by email to info@aukselis.com. The request must specify the reason for the return and the Buyer's bank account number for the refund.
7.4 If the Seller agrees to accept the product, the Buyer must deliver it in the original packaging with the label belonging to the returned product, gemstone certificate (if the product has gemstones), and an intact seal, along with the Buyer's written request.
7.5 The Buyer can deliver the goods personally or by registered mail, courier to the "Aukselis" brand store at the address: Tilžės g. 107-10, LT-77164 Šiauliai.
7.6 Until the moment the returned product reaches the "Aukselis" brand store, it is the Buyer's property and responsibility, so when returning the product, the Buyer must ensure that it is properly packaged and will not be damaged during shipping. Do not forget to save the registered mail number.
7.7 Upon receiving the shipment, the money is returned to the Buyer within 14 days to the account specified in the written request.
7.8 All expenses (postal, customs, etc.) related to the return of the product are paid by the Buyer.
7.9 Algirdo Ponelio įmonė reserves the right not to accept returned jewelry with signs of mechanical damage if they occurred due to the Buyer's fault.
7.10 To change the size of an unsuitable wedding ring purchased in the online store www.aukseli.com, the Buyer must contact the Seller no later than 7 calendar days from the receipt of the wedding ring. The Seller undertakes to change the size of the wedding ring free of charge once within the agreed time.
7.11 The Buyer's right to refuse the product does not apply to goods manufactured according to the Buyer's special instructions, which are not pre-manufactured and are made according to the Buyer's personal choice or instruction, or for goods that are clearly tailored to the Buyer's personal needs (according to Article 6.22810 part 3 of the Civil Code).
7.12 A gift voucher is not exchangeable for money and is not refundable.
7.13 All questions or disputes regarding the return or exchange of products are resolved through negotiation. If negotiations fail, the State Consumer Rights Protection Authority is contacted.
8 PRODUCT QUALITY GUARANTEE
8.1. The characteristics of each product sold on www.aukselis.com are generally indicated in the product description next to each product. Product dimensions are provided using mathematical rounding rules. Product weights are specified accurately with minimal error allowed for scales intended for weighing small products.
8.2. The Seller is not responsible for the fact that the products in the online store may not match the actual size, shape, and color of the goods due to the peculiarities of the display used by the buyer.
8.3. The parameters of embedded gemstones indicated on the website (e.g., diamond color or clarity) may differ in certain cases from the parameters assigned to the gemstone or product by the Lithuanian Hallmarking Chamber because the Lithuanian Hallmarking Chamber, when evaluating embedded products, provides a 20% margin of error for their assessment.
8.4. In the event that the seller does not provide or specify a product quality guarantee period, the guarantee provided by the relevant legal acts applies.
8.5 The Seller guarantees the quality of the Goods (statutory quality guarantee). The Seller may provide a quality guarantee valid for a certain period for different Goods, the specific term and other conditions of which are indicated in the description of such Goods.
8.6 The Buyer is informed that jewelry due to contact with each other or other surfaces may scratch, it is advised to store them separately from each other, avoid contact with sharp surfaces, protect from impacts, and other possible mechanical damage. Jewelry must also be protected from contact with chemicals, sudden temperature changes, heat, salt-saturated or chlorinated water. Jewelry, especially when not worn or stored in a humid room, may change color, oxidize. These changes are not considered non-compliance with product quality requirements. To avoid damaging the surface, jewelry must be cleaned with special materials and tools.
9 FINAL PROVISIONS
9.1 If the Buyer fails to fulfill any of his obligations provided for in these Rules, the Seller acquires the right to refuse to deliver the goods ordered by the Buyer and unilaterally terminate the goods purchase – sale contract and demand compensation for losses incurred due to improper fulfillment of the Buyer's contractual obligations.
9.2 Do not copy or use goods for commercial purposes, do not trade them without prior agreement with Algirdo Ponelio įmonė.